GENERAL TERMS AND CONDITIONS OF SALE

1) Preamble

The offer presented on the website www.paulinpaulinpaulin.com (hereinafter the “Site”) is operated by SARL Paulin, Paulin, Paulin (hereinafter the “Seller”), whose registered office is located at 16 rue d’Austerlitz, 75012 Paris, France.

This company is registered in Paris under the Trade and Companies Register (RCS) number 503 208 803. Phone: +33 (0)6 98 07 17 26. Email: contact@paulinpaulinpaulin.com.

2) Scope of Application

These general terms and conditions of sale (“T&Cs”) set out the terms for ordering, delivery and returns of our products and apply without reservation to any sale of products concluded via the Site, for delivery within Metropolitan France (including Corsica), the countries of the European Union, and the rest of the world. These T&Cs are available at all times on the Site and take precedence over any conflicting document.

The customer acknowledges having read these T&Cs prior to validating their order.

3) Products Sold

Paulin, Paulin, Paulin offers various items for purchase on the Site, for both individuals and professionals, including the “Groovy” armchair by Pierre Paulin. Its essential characteristics are visible and detailed on the Site: description, photos, sketches, dimensions and technical data sheet for each item.

Paulin, Paulin, Paulin offers two ranges of the Groovy: the “STANDARD” range (cream bouclé fabric or the Streamknit range in seven reference colors — ivory, almond, black, pomegranate, Fir tree, Azure, Latte — with anodized aluminum legs) and “SPECIAL ORDERS” (armchairs whose finish, color, or leg treatment are made to the customer’s request).

4) Payment Security

Paulin, Paulin, Paulin has chosen high-performance, rigorous tools to secure payment methods. Card payments are entrusted to Stripe; the card number, expiration date and security code are entered on a highly secure page directly hosted by Stripe. The Site does not store any card numbers.

Stripe’s payment processing is certified compliant with the PCI/DSS standard by Visa and MasterCard. The customer’s bank card is debited in euros or in the currency selected when the order is accepted by Stripe. Once payment is accepted, the order is processed for shipping.

Paulin, Paulin, Paulin has no access whatsoever to confidential information relating to payment methods, which is neither known nor stored by Paulin, Paulin, Paulin and will be requested again for any new order. As such, Paulin, Paulin, Paulin cannot be held liable for damages resulting from the use of electronic communication means, including transmission delays, communication failures, or interception by third parties of such communications.

5) Online Ordering Procedure

A customer wishing to place an order on the Site must hold an accepted payment method and must: fill their cart with products; provide their personal data (surname, first name, billing address, email, phone number); provide delivery details if different; indicate their payment method (bank card via Stripe, PayPal or Apple Pay); confirm they have read these T&Cs; and then proceed to payment via the relevant partner’s payment page. The customer then receives an order acknowledgment by email.

The personal data thus collected is processed in accordance with the Site’s Privacy Policy and in compliance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) — see Article 21 below.

Product images on the Site are indicative: although the Seller makes every effort to display colors accurately, on-screen display may differ slightly from the actual colors of delivered products, without any exact match being guaranteed. The manufacturer does not guarantee finishes against discoloration and oxidation, nor dyed or natural fabrics against fading.

6) Ordering by Quotation

The customer agrees to complete the order form and provide all information necessary for their identification and the preparation of a quotation, which must be accurate and complete. A quotation is provided to the customer, indicating the price of the products, the shipping cost, the execution lead times of the offer, and its period of validity.

The price stated on the quotation is the price guaranteed to the buyer; once the quotation has been accepted and the order validated under the conditions of Article 7, this price is firm and final for the execution of the order, subject only to the limited price revision clause set out in Article 8 for Special Orders in the event of prolonged force majeure. Prices are expressed in euros: inclusive of all taxes (VAT included) for France and the European Union, exclusive of taxes for countries outside the European Union.

If customs clearance is not possible due to information or documents not provided by the customer, shipping and return costs will be borne by the customer.

7) Order Placement and Confirmation

The order is only validated once the customer has accepted the terms of the quotation and Paulin, Paulin, Paulin has received payment.

Upon receipt of payment, Paulin, Paulin, Paulin sends a final invoice by email, which serves as order confirmation and may be used as proof in the event of a dispute.

Paulin, Paulin, Paulin nevertheless reserves the right to cancel the order if it is unable to fulfill it; such refusal will be confirmed to the customer no later than 72 hours after receipt of the order.

8) Order Execution

The order is executed within the timeframes specified in the quotation and at order confirmation, and no later than forty-five (45) days thereafter, subject to product availability and unless otherwise specifically agreed between the parties.

In the event of a stock shortage or unavailability of the ordered product, Paulin, Paulin, Paulin undertakes to inform the customer as soon as possible and to specify an availability timeframe. The customer will confirm by email whether they choose to wait for the product to become available or to be refunded.

For Special Orders, when the execution lead time is extended beyond twelve (12) months due to a case of force majeure within the meaning of Article 13, the Seller may propose in writing to the customer a revision of the remaining price due, to account for changes in raw material costs. If the customer does not accept within 15 days, the order will be cancelled and all sums already paid refunded within 14 days.

9) Product Prices and Payment

Prices displayed on the Site may be changed at any time without notice for any order not yet validated. The price applicable to an order already validated in accordance with Article 7, or to a quotation accepted in accordance with Article 6, remains unchanged throughout the execution of the order, subject only to Article 8.

Payment of the price of the products and of shipping and delivery costs is made by debit card, credit card, PayPal, or any other means indicated on the Site.

All orders are subject to acceptance by the Seller. A confirmation email is sent upon receipt of the order and constitutes the Seller’s acceptance; the contract is only concluded upon sending of this email. The chosen payment method is debited once the order is accepted. An additional email is sent when the order is shipped.

The order is only processed once payment has been received. Payment of the full price is due upon ordering.

10) Delivery of Online Purchases or Quotation-Based Orders

Products are delivered to the address indicated by the customer when placing the order online or on the order form validated by the customer. Delivery means the transfer to the customer of physical possession or control of the goods.

The carrier’s delivery note, dated and signed by the customer, constitutes proof of delivery. It is the customer’s responsibility to verify, before ordering, their full ability to receive the ordered products (clear access through doors, hallways and stairs, absence of any particular constraint).

Upon delivery, the customer must check the contents, conformity and condition of the products. In the event of delay, damage, or total or partial loss, it is the customer’s responsibility to pursue any recourse with the carrier, and Paulin, Paulin, Paulin’s liability cannot be sought in this regard.

If the carrier attempts to contact the customer for any clarification related to delivery, customs fees, or the smooth running of delivery, the customer must respond within 5 business days, failing which the package may be returned to Paulin, Paulin, Paulin at the customer’s expense, with no possible claim by the customer.

Paulin, Paulin, Paulin recommends that the customer note the condition of delivered products before signing the acknowledgment of receipt and photograph any apparent damage to the packaging, which facilitates the handling of damage claims.

In the event of an anomaly, the customer must refuse delivery or issue precise, dated handwritten reservations, confirmed to the carrier by registered letter with acknowledgment of receipt within three business days following delivery; a copy must be sent to Paulin, Paulin, Paulin.

If the customer chooses their own carrier, they must inform Paulin, Paulin, Paulin (carrier and final delivery location). Freight claims must then be filed directly with the carrier selected by the customer; Paulin, Paulin, Paulin is not liable for damages and freight claims relating to a carrier chosen by the customer or a third party.

Paulin, Paulin, Paulin recommends using a qualified receiving warehouse to receive, inspect, and consolidate deliveries and facilitate home installation; this warehouse then acts as the customer’s agent to note any damage and assist with freight claims. A qualified person must be present to receive products delivered directly to the home. Signing the bill of lading (BOL) without reservation upon receipt constitutes acceptance of the products in good condition.

A full inspection must take place within 48 hours of delivery, and any freight claim must be filed within 72 hours.

11) Collection of Products in Case of Absence / Delivery Notice

If the recipient is absent at the time of delivery, the carrier leaves a delivery notice at the address provided by the customer, specifying the deadline and procedure for collection. If the products are not collected within the deadline set by the carrier (generally 10 business days, unless a different deadline is indicated on the notice), the products are returned to Paulin, Paulin, Paulin. The Seller then refunds the price of the products, less the outbound and return shipping costs actually incurred and not recoverable from the carrier, within 14 days of the products’ effective return to the Seller’s premises. Shipping costs remain, in any event, the customer’s responsibility.

12) Crossing Borders / Customs Duties

For delivery within the European Union, prices take into account the VAT applicable on the day of the order and are therefore stated VAT-inclusive; no other customs duty or VAT will be due. Any change in the applicable rate may be passed on to the sale price.

For delivery outside the European Union, the customer pays the customs duties, VAT, or other import taxes due, as well as related formalities, unless otherwise stated. The customer is solely responsible for verifying the possibility of importing the ordered products under the law of the country of delivery. An invoice is issued by Paulin, Paulin, Paulin and accompanies the package to allow the carrier to complete customs clearance formalities on behalf of the customer.

13) Force Majeure

The following are expressly considered cases of force majeure, in addition to those usually recognized by French case law and Article 1218 of the French Civil Code: total or partial strikes, whether internal or external to the company, blockage of means of transport or supply for any reason whatsoever, government or legal restrictions, IT failures, fuel shortages, blockage of telecommunications, including networks and in particular the Internet.

The occurrence of a case of force majeure automatically suspends, in the first instance, the execution of the order. If, after a period of three (3) months, the parties find that the case of force majeure persists, the order is automatically cancelled, unless the parties agree otherwise.

14) Non-Payment — Retention of Title

Ordered products remain the property of Paulin, Paulin, Paulin until full and final payment of their price, in accordance with Law No. 80-335 of 12 May 1980. Paulin, Paulin, Paulin reserves the right to reclaim ordered products in the event of default or payment incident. In this case and upon Paulin, Paulin, Paulin’s first request, the customer agrees to return any unpaid product, at their own expense.

15) Transfer of Risk

For any buyer acting as a professional, the transfer of risk occurs as soon as the products are handed over by Paulin, Paulin, Paulin to the carrier; the products then travel at the professional buyer’s risk. The same applies in the event of shipment or return of products carriage paid.

For any customer acting as a consumer, and in accordance with Article L.216-4 of the French Consumer Code, a matter of public policy, any risk of loss or damage to the products is transferred to the customer at the moment when the customer, or a third party designated by the customer other than the carrier proposed by the Seller, takes physical possession of the products. Where the consumer entrusts delivery to a carrier other than the one proposed by the Seller, the risk is transferred to the consumer as soon as the product is handed over to that carrier, in accordance with Article L.216-5 of the same Code.

During the withdrawal period referred to in Article 18 below, the consumer customer is responsible for the product as custodian; in the event of deterioration or destruction during this custody, they bear the consequences within the limits set out in Article 18.

16) Claims — Non-Conformity

Reservations relating to apparent transport damage must be made in accordance with the procedures and within the timeframes set out in Article 10 (noting upon delivery, handwritten reservations, confirmation by registered letter within 3 business days). The customer must keep the packaging and delivery note until the conformity of the product has been verified.

Independently of these transport reservations, and without prejudice to the statutory warranty of conformity described in Article 17, any claim relating to an error in the delivered product (reference, color, model different from the order) must be made in writing to Paulin, Paulin, Paulin. The customer then agrees to return the product concerned within seven (7) days of receipt, undamaged, in its original condition and packaging, together with the associated documents. Upon proper receipt of the product, Paulin, Paulin, Paulin will send back, at its own expense, the product originally ordered.

17) Warranty

Products are checked by Paulin, Paulin, Paulin before shipping. The customer also benefits from a contractual commercial warranty against any defect in the delivered product for a period of 3 months from delivery, subject to normal use.

This commercial warranty applies without prejudice to the statutory warranty of conformity, which the Seller owes to every consumer customer pursuant to Articles L.217-3 et seq. of the French Consumer Code. The consumer has a period of two (2) years from delivery of the goods to take action. They may choose between repair and replacement of the goods, subject to the cost conditions set out in Article L.217-9 of the Consumer Code. They are not required to prove the existence of the defect of conformity during the twenty-four (24) months following delivery of the goods.

In all cases, the products sold also benefit from the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

To implement the commercial warranty or the warranty against hidden defects, the customer returns the product to Paulin, Paulin, Paulin, at their own expense, enclosing the original invoice. The product is exchanged for an identical product and sent back to the customer at Paulin, Paulin, Paulin’s expense, except in the event of a stock shortage or discontinuation of the product from the range, in which case Paulin, Paulin, Paulin refunds the price to the customer.

In case of any issue, please contact us at contact@paulinpaulinpaulin.com or by phone at +33 (0)6 98 07 17 26.

18) Right and Period of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the consumer customer has a period of fourteen (14) calendar days from receipt of their order to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25 of the same Code.

If this period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

The returned product must be in its original condition and packaging, with all its accessories. In accordance with Article L.221-23 of the Consumer Code, the customer’s liability is only engaged as a result of handling of the product beyond what is necessary to establish its nature, characteristics, and proper functioning; where applicable, a deduction proportional to this depreciation may be applied to the refund, without the return or refund of the product being refused solely on the grounds that the original packaging has been opened. Return costs remain the customer’s responsibility, except where the Seller failed to inform the customer of this, in which case they remain the Seller’s responsibility.

This right of withdrawal is exercised without penalty. In accordance with Article L.221-24 of the Consumer Code, Paulin, Paulin, Paulin will reimburse the customer for all sums paid, including the initial delivery costs, without undue delay and no later than fourteen (14) days from the date on which the Seller was informed of the decision to withdraw; this period may, however, be deferred until the goods are recovered or until proof of shipment of the goods by the customer is received, whichever occurs first. Reimbursement will be made using the same payment method as that used for the initial transaction, unless the customer expressly agrees to a different method that does not incur additional costs for them.

Only orders for products in the “STANDARD” range placed online or remotely by consumer customers are covered by this article. In accordance with Article L.221-28, 3° of the Consumer Code, “SPECIAL ORDERS”, made to the customer’s specifications or clearly personalized, are not subject to the right of withdrawal.

19) Intellectual Property

Paulin, Paulin, Paulin holds the intellectual property rights to the Site and the right to distribute the elements appearing in the Site’s catalog, in particular the photographs, for which it has obtained the necessary authorizations. Consequently, the partial or total reproduction, on any medium whatsoever, of the elements making up the Site and the catalog, their use, as well as making them available to third parties or posting them online, are strictly prohibited and may be subject to legal action and penalties.

20) Disputes / Jurisdiction

These general terms and conditions of sale are governed by French law.

For orders placed with a professional customer, in the event of a dispute that cannot be resolved amicably, only the courts of Paulin, Paulin, Paulin’s registered office (Paris) have jurisdiction. For orders placed with a consumer customer, this jurisdiction clause does not apply: in accordance with the mandatory rules of the Code of Civil Procedure, the consumer may bring proceedings either before the court of the place where the Seller resides, or before the court of the place of actual delivery of the product.

In accordance with Article L.616-1 of the Consumer Code, any consumer customer has the option, in the event of an unresolved complaint, to use free of charge the consumer mediator to which the Seller is affiliated: [name of mediator, postal address and website address to be completed]. The consumer customer may also use the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr.

21) Personal Data

Personal data provided by the customer (identity, contact details, order and payment data) is processed by Paulin, Paulin, Paulin, as data controller, for the purposes of managing orders, customer relations, and, where applicable, for marketing purposes subject to the customer’s consent. This data is retained for the period necessary for these purposes and for applicable legal retention obligations, in particular accounting and tax obligations.

In accordance with Regulation (EU) 2016/679 (GDPR) and amended Law No. 78-17 of 6 January 1978, the customer has the right to access, rectify, erase, restrict, object to, and port their data, which they may exercise by writing to contact@paulinpaulinpaulin.com. They also have the right to lodge a complaint with the French Data Protection Authority (CNIL). For more details, the customer is invited to consult the Privacy Policy available on the Site.

Paulin, Paulin, Paulin — SARL with capital of €100,000 — 16 rue d’Austerlitz, 75012 Paris, France — contact@paulinpaulinpaulin.com*